Legal
How refunds work for services, custom work, and products, in line with the Consumer Protection Act.
Last updated: 7 July 2026
Deposits cover work already scheduled and started. Refunds for cancelled custom work are assessed based on work completed.
Because digital products are delivered instantly, refunds may not apply once a file has been downloaded, except where the product is defective, materially not as described, or was never successfully delivered.
By completing checkout for an instant download you consent to immediate delivery and acknowledge that, to the extent permitted by law (including EU/UK digital-content withdrawal rules), the right to cancel falls away once the download has begun. Free watermarked previews of full books are available before purchase so you can check the content first.
If a product is defective or not as described, contact us and we will repair, replace, or refund as required by law.
Approved refunds are made to the original payment method through our payment provider, normally within 7–10 business days of approval. We will confirm by email once a refund has been issued.
Email revandro@nexiumgraphics.co.za with your order or invoice number and details of the issue. Please contact us before raising a dispute or chargeback with your bank — most delivery problems (expired links, failed downloads) can be fixed immediately.
Nexium Graphics · Reg 2026/516650/07 · revandro@nexiumgraphics.co.za. This page is provided for transparency and is not legal advice; final wording is reviewed before launch.
